WARRANTY

Here at Day2Day Repairs we have an excellent robust warranty system. We offer 3 months warranty on all parts replaced so if the part we have fitted such as a screen or battery etc develops a manufacturing fault we will replace free of charge! Please note warranty is void for any accidental damage such as broken screen, water damage etc,

What is a warranty?

A warranty is a manufacturer’s guarantee to repair your phone or tablet if something goes wrong with it that isn’t your fault. Some restrictions apply, naturally – so it’s important to know what is and isn’t covered under the warranty and how long it lasts for, especially when purchasing an expensive high-end device.

HOW LONG IS YOUR PHONE OR TABLET WARRANTY?

Most mobile phones and electronic devices carry a 1–2 year manufacturer’s warranty. However, anything considered as a ‘consumable’ item – such as battery, charger, USB cable or headset – will have a much shorter warranty. In many cases this is just 6 months, or sometimes even less. The reason for this is that the expected lifespan for items such as batteries can vary greatly depending on where and how they are used.

The table below shows the warranty periods for most of the major UK manufacturers’ mobile devices and accessories – but if the company you’re looking for isn’t listed, we would recommend contacting either the retailer you purchased the device from or the manufacturer themselves.

It’s also worth remembering that most manufacturer’s warranties apply only to the original purchaser – i.e. they are not transferable – and a proof of purchase is usually required to obtain warranty service.

Manufacturer Device warranty Battery/charger w’ty Headphones w’ty
Alcatel 12 months 6 months 6 months
Apple 12 months 12 months 12 months
BlackBerry 12 months 12 months 12 months
Doro 12 months 6 months 6 months
HTC 24 months 12 months 12 months
Huawei 24 months 6 months 3 months
LG 24 months 12 months 12 months
Motorola 12 months 12 months 12 months
Microsoft/Nokia 12 months 6 months 6 months
Samsung 24 months 12 months 6 months
Sony 24 months 12 months 12 months

WHAT DOES YOUR PHONE OR TABLET WARRANTY COVER?

Warranty covers the device if it breaks down through no fault of your own. There are different examples of what is and isn’t covered under the warranty – and below you’ll find information on the various scenarios where your device may need repair, and whether it’s covered under the warranty or not.

Hardware issues

“I dropped/smashed my device”

Sadly, your warranty will not cover you for accidental damage. This includes any damage to the screen or phone in general from it being dropped or knocked against anything.

Cosmetic wear and tear is also not covered – so if you keep the phone in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.

damaged screen

If your phone does meet the all-too-common fate of having a broken or cracked screen, then it’s not completely useless. If you get your screen replaced by an accredited repairer, any remaining warranty will still be valid should you need a repair later on – or alternatively, you can make some money back from a damaged phone by trading it in, even if the screen is completely smashed.

“My phone or tablet got wet”

A wet device is an unhappy device. Any kind of water, liquid or moisture damage will void your warranty – even if the device was still working for a while after the exposure occurred.

This is because moisture damage is not always immediate, and can take months to affect the device. Most devices these days have a moisture indicator inside them that will allow the manufacturer to check for water damage.

With devices that feature a removable back cover, you can sometimes see these yourself: they look like small white stickers on the battery and the device itself. If these turn pink, it means your phone has come into contact with moisture – and your warranty is void. Again, even with a wet phone, you can make a bit of money back on by trading it in, so not all is lost!

 

If you have any queries regarding our warranty then please dont hesitate in contacting us 🙂